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webeyeCMS Platform Status

Healthy
Service fully available

HISTORY: Past 90 days

This page provides status information on the service status of the webeyeCMS Cloud Platform. Check back here to view the current status of the service.
If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ.

Downtime

The service has a problem and is unavailable, we are working to restore service

Disruption

The service has a minor problem and has reduced capacity, we are working to restore full service

Healthy

The service is fully available

Maintenance

The service is undergoing maintenance, there may be short periods of reduced capacity


UPDATES: Past 30 days

Disruption | 22:45pm May 30 2020 (BST) - Resolved after 2 Hours 25 Minutes

UPDATE: The issue stems from a P2P daily connection limit imposed on us by Hikvision. This limit has been reached. We anticipate this will be resolved at midnight.


Disruption | 21:00pm May 30 2020 (BST) - Resolved after 4 Hours 10 Minutes

We are investigating an issue affecting Hikvision recorders that are connected to our platform via the P2P cloud. Alarm receipt with video is working. If you have Enhanced Video enabled, videos will show as 20% downloaded. This is also affecting LiveLink (live streaming) for Hikvision devices connected over P2P. Hikvision devices connected directly (external IP / Domain name) are not affected. Apologies for any inconvenience caused.


Disruption | 13:08pm May 22 2020 (BST) - Resolved after 52 Minutes

The platform is back online at a reduced performance. Our engineers are working to resolve the connectiviy issues.


Disruption | 12:56pm May 22 2020 (BST) - Resolved after 12 Minutes

We are currently experiencing some connectivity issues. Our engineers are working to bring the platform back up as soon as possible.


Maintenance | 15:17pm May 15 2020 (BST) - Resolved after 33 Minutes

The webeyeCMS portal is currently undergoing an upgrade to v3.3.1. No disruption to service is expected.


Maintenance | 14:34pm May 12 2020 (BST) - Resolved after 46 Minutes

The webeyeCMS portal is currently undergoing an upgrade to v3.3.0. No disruption to service is expected.


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