This page provides status information on the service status of the webeyeCMS Cloud Platform. Check back here to view the current status of the service.
If you are experiencing an issue not listed here, please contact Support. Learn more about what's posted on the dashboard in this FAQ.
The service has a problem and is unavailable, we are working to restore service
The service has a minor problem and has reduced capacity, we are working to restore full service
The service is fully available
The service is undergoing maintenance, there may be short periods of reduced capacity
UPDATE: The issue stems from a P2P daily connection limit imposed on us by Hikvision. This limit has been reached. We anticipate this will be resolved at midnight.
We are investigating an issue affecting Hikvision recorders that are connected to our platform via the P2P cloud. Alarm receipt with video is working. If you have Enhanced Video enabled, videos will show as 20% downloaded. This is also affecting LiveLink (live streaming) for Hikvision devices connected over P2P. Hikvision devices connected directly (external IP / Domain name) are not affected. Apologies for any inconvenience caused.
The platform is back online at a reduced performance. Our engineers are working to resolve the connectiviy issues.
We are currently experiencing some connectivity issues. Our engineers are working to bring the platform back up as soon as possible.
The webeyeCMS portal is currently undergoing an upgrade to v3.3.1. No disruption to service is expected.
The webeyeCMS portal is currently undergoing an upgrade to v3.3.0. No disruption to service is expected.